Your Information is Safe With Us!

Protecting your privacy is extremely important to Ovation. We guarantee to use the latest technology and adhere to the most stringent confidentiality procedures in the market to keep your personal information confidential. By ensuring that you are aware of and understand the Ovation Client Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information. If you have any questions, concerns, or comments about the Ovation Client Privacy Policy, please feel fee to contact us.

What Type of Information Do We Collect?

The personal information that we collect is limited to the information that you provide to us when you sign up for and use our services. This information consists of your name, address, email address, phone number, social security number, date of birth, and billing information. Additionally, you will provide the information contained on your credits reports to Ovation in order for us to provide our service.

All personal information that is provided to and maintained by Ovation is available for review and edit directly through our online Client Access Center. Additionally, you may contact us if you would like us to review and edit your personal information for you.

Why Do We Collect Personal Information?

We collect personal information to enroll you in our service and to provide our services for you. Once you have retained Ovation, we use you personal information to correct inaccuracies, mistakes, and misleading items on your credit reports. Additionally, we use your personal information to provide you with superior customer service, and to communicate with you regarding your case. We also use your personal information to keep you up to date on the latest service announcements, feature updates, special offers, and other information we think you would like to hear about.

How Do We Collect Personal Information?

We collect information about you at the time you sign up for our service, and any time we enter information from your credit report into our database in order to facilitate your service, particularly for our Dispute Manager^TM pages where you may continually update your information and review the status of your case. All personal information our clients provide is stored in a secure database for the sole purpose of rendering our services to you.

When you browse Ovation's web site, you are able to do so anonymously. Generally, we don't collect personal information when you browse - not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

When Do We Disclose Personal Information?

We maintain strict confidence of your personal information. The ability to communicate with our clients during any part of the credit recovery process is absolutely essential and, as a result, your personal information may be shared internally with other Ovation employees. They will protect your personal information in accordance with the Ovation Customer Privacy Policy.

Ovation works with other companies that help us provide Ovation services to you, and we may provide your personal information to these companies. For example, should we need to forward written documents to you we give shipping companies this information so they can deliver more efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Ovation's policies.

Ovation will not share, sell, transfer or convey your personal information to any unaffiliated companies or third parties which are not necessary to perform our services unless you specify otherwise.

How Do We Protect Your Personal Information?

Ovation safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

The Ovation web site uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To sign up for Ovation's service, or to log into the client section of the web site, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card or checking account information while it is transmitted over the Internet.

Our Personal, Company-Wide Commitment to Privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every Ovation employee and staff member.

Ovation does not knowingly solicit personal information from children or send them requests for personal information.

Ovation's web site may contain links to other sites. Ovation does not share your personal information with those web sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The Ovation Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes. If you have any questions, concerns, or comments about the Ovation Client Privacy Policy, please feel free to contact us.

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